ANZ Branch Carnegie

Reviews of ANZ Branch Carnegie

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  Dharshani Chandrasekara Added December 20, 2023

  ★ ★ ★ ★ ★
  Experienced the best customer service today from the ANZ Chadstone staff. I had to get some bank statements for an urgent purpose and although it was closer to 4pm, Waiieng and the gentleman at the reception went above and beyond to help me. I’m really grateful.
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  Angelique Argiros Added December 16, 2023

  ★ ★ ★ ★ ★
  I was served by an amazing member of staff called Amela and she was beyond helpful I am so grateful for her help and all the staff are all really helpful and amazing with quality service.
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  Tracy W Added December 09, 2023

  ★ ☆ ☆ ☆ ☆
  Extremely disappointed about how my queries were handled. I was instructed by ANZ phone advisor to have to go into the branch to get my card activated. I did explain it was difficult to go to a branch in person for me due to my work hours.
  I finally managed to go in to the Chadstone branch during my lunch break. My queries were handled poorly, bank teller Sally was unsure if she was able to activate my credit card at the start. I was later then told to have to wait for a consultant. 5 minutes later I was told I have to either come back in 45 minutes or book in a time to go to the branch again another day.
  
  Its very disappointing that a credit card activation requires me to go in the branch in person twice. And the two phone advisors I spoke to prior didn't tell me I have to make a booking online to see a consultant at a branch. They mentioned it was a very easily resolve matter and can be done at a branch quickly.
  
  It was also poor customer services that staff member show no empathy. "Unfortunately you have to come back" doesn't help settle an upset customer.
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  Harith Saachi Added December 05, 2023

  ★ ☆ ☆ ☆ ☆
  The branch is closed “indefinitely”. Not sure why no one was notified about this. I booked an appointment online and received a confirmation for today. When I turned up, the branch is closed. I asked the Chadstone information desk staff if they have relocated, but they were not aware that it had closed in the first place. Disappointing. At least a text or call to let me know would have been appreciated.
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  Matt Jones Added December 04, 2023

  ★ ☆ ☆ ☆ ☆
  Such a long wait, for needing to just complete a bank to bank transfer. Understaffed.
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  Wan Syrul Azlin Wan Ismail Added August 18, 2017

  ★ ★ ★ ☆ ☆
  Australia and New Zealand Banking Group Limited (ANZ)

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